Client Technologies Technician, Advanced- 2261

Tallahassee, FL
Full Time
DSR-002261
Experienced

 Advanced Systems Design is seeking a Client Technologies Technician, Advanced for our client located in Tallahassee, FL.

This position is onsite in Tallahassee, FL, and requires in-person availability starting day 1. 

Job Overview:

The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

The PC Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

  • Configure and install software for IT user desktops and laptops;
  • Participate in the installation and rollout of new software packages, upgrades and new desktop hardware;
  • Maintain desktop software and hardware;
  • Support the mobile workforce;
  • Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
  • Troubleshoot problems using scripts and checklists as guides;
  • Escalate to Tier 3 support when necessary;
  • Document problems and resolutions;
  • Perform end-user training, as required;
  • Provide quality customer service;
  • Participate in the testing and evaluation of new desktop packages; and
  • Implement prototypes.

NOTE: This position is designated as “essential staff” and is expected to report for duty when instructed to do so in times of emergency or potential emergency as required by Section 33-208.002(4), F.A.C

Required Qualifications:

  • Typically has three (3) to five (5) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem-solving troubleshooting skills.
  • Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;
  • Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS) including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and
  • Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers (PC), printers, and peripherals in both a network and standalone environment.
  • NOTE: In addition to the above list, the selected Candidate must successfully complete a Level II Background Check. 4.2.

Preferred Qualifications:

  • Experience solving computer problems over the phone and troubleshooting PC and peripheral related problems;
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);
  • Experience with installing and troubleshooting 3270 emulation software;
  • Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
  • Experience using imaging software for deploying desktop Personal Computers (PCs)
  • Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;
  • Experience working for a criminal justice agency;
  • Knowledge of IT standards in a criminal justice environment; and
  • Experience supporting end users in a criminal justice environment

Education Required:

  • A bachelor’s or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.
  • Relevant experience may be substituted for education on a year-for-year basis when applicable.

Advanced Systems Design, Inc. is:

  • A leading Information Technology provider for Federal, State & Local government agencies.
  • A certified minority-owned small business government contractor with capabilities related to Public Health IT, Criminal Justice, Transportation, and Defense.
  • A certified service-disabled veteran-owned company with a proud 42-year track record of providing successful innovative solutions for our government customers.
  • A drug-free workplace in accordance with the Drug-Free Workplace Act of 1988. 
  • Applicants who have a signed offer of employment or contractor agreement are subject to:
    • the pre-employment testing protocol:
      • background investigation
      • drug screening

Our Employees:

  • Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, CDC, and a wide array of Federal, State, and Local agencies throughout the United States
  • Are eligible for wide-ranging benefits and perks, including but not limited to:
    • Comprehensive Health Insurance with PPO and HDHP/HSA options
    • Dental Insurance
    • Vision Insurance
    • Short/Long-Term Disability
    • Group Life Insurance - Company Paid
    • Voluntary Life Insurance
    • 401(k) Plan with Employer Match
    • Paid Time Off (Vacation/Sick)
    • Holiday Pay - Company Paid Federal Holidays
    • Tuition Assistance
    • Professional Certification Incentive Plan
    • Employee Referral Plan
    • Technology Exposure

For additional information regarding Advanced Systems Design, please check out our WEBSITE  or click HERE for all current job openings.

Advanced Systems Design is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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