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Advanced Systems Administrator

Overview:

Our client in Tallahassee, FL is seeking an Advanced Systems Administrator. Our client is seeking the services of an experienced consultant to act as a Systems Administrator. This consultant will be capable of managing and developing core and custom solutions. Responsibilities include configuring, administering and maintaining applications and modules. This role works with Management leadership to develop technical solutions that satisfy the business needs of the IT and other program areas. The Consultant will configure and Customize the platforms, including workflow creation; the selected candidate must have the ability to take charge of challenges, adapt to the business needs, and stay focused on delivering results.

The chosen candidate(s) shall report directly to the Chief of Business Systems Support.

Primary Job Duties/Tasks:

  • Configure, gather, and document core systems' user and process requirements, functional requirements, and develop technical requirements and workflow customizations;
  • Build service requests based off of customer requirements;
  • Import and export data between ServiceNow and other systems;
  • Assist in creation of Views for reporting purposes;
  • Analyze and fully understand user requirements and current procedures in order to improve system capabilities;
  • Customize core applications using Business Rules, UI Policies, and UI Actions
  • Develop and maintain test plans and production support procedures for software and systems already in place or in the planning and implementation stages;
  • Monitor health, usage and overall compliance of the application;
  • Leverage your experience with the platform to devise solutions addressing incidents and challenges;
  • Collaborate with team members to continuously improve OIT's enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.);
  • Ensure and maintain the integrity of the CMDB data;
  • Participate in continuous process improvement in all areas of ITSM.

Required Knowledge, Skills, and Abilities:

  • 3+ years of experience with ServiceNow Platform;
  • ServiceNow Administration certification;
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, CMDB, Knowledge Management, and Discovery;
  • Ability to recognize potential and actual issues, needs, and opportunities for improvement in the implementation of ITSM technologies and service management practices;
  • Thorough understanding of IT Service Lifecycle;
  • Deep understanding of system and ITSM core configurations in ServiceNow;
  • Experience with implementations and/or migrations to the ServiceNow platform
  • Experience implementing Discovery;
  • Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices;
  • Experience with LDAP integration;
  • Excellent verbal and written communication skills.

Preferred Knowledge Skills and Abilities Required:

  • ServiceNow Developer certification;  
  • ITIL Certification;  
  • Experience developing and configuring ServiceNow Orchestration and IT Business Management Modules.

Education:

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.

Advanced Systems Design, Inc. is:

  • A leading Information Technology provider for Federal, State & Local government agencies.
  • A certified minority-owned small business government contractor with capabilities related to Public Health IT, Criminal Justice, Transportation and Defense.
  • A certified service-disabled veteran-owned company with a proud 37+ year track record of providing successful innovative solutions for our government customers.

Our Employees:

  • Are actively working on next-generation technology projects with the U.S. Department of Veterans Affairs, and a wide array of Federal, State and Local agencies throughout the United States.
  • Are eligible for wide-ranging benefits and perks, including but not limited to:
    • Comprehensive Health Insurance with PPO and HDHP/HSA options
    • Dental Insurance
    • Vision Insurance
    • Short/Long-Term Disability
    • Group Life Insurance - Company Paid
    • Voluntary Life Insurance
    • 401(k) Plan with Employer Match
    • Paid Time Off (Vacation/Sick)
    • Holiday Pay - Company Paid Federal Holidays
    • Tuition Assistance
    • Professional Certification Incentive Plan
    • Employee Referral Plan
    • Technology Exposure

For additional information regarding Advanced Systems Design, please check out our website at: www.asd-web.com

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